Planetwin365 sports betting experience – test & review

Bonus & VIP Offer

Welcome bonus

Planetwin365 completely without new customer bonus
Extremely disappointing is that Planetwin365 has no welcome bonus for new customers. No deposit bonus, no free bet – nothing. Even the fact that the bookmaker offers interesting and quite attractive special bonuses at irregular intervals (for example at New Year or Easter) cannot hide the fact that the Austrians present themselves miserably here.

Betting offer

700 betting markets for a soccer match
The Austrian bookmaker Planetwin365 has been on the market since 2009 and has made a name for itself in recent years, especially with its extremely extensive betting markets: while other sports betting providers offer at best times 150 betting markets for a soccer match, Planetwin365 always easily comes up with 700 betting opportunities. Yes, seven hundred betting opportunities, and that even on lower-class soccer matches. That is really great, no other betting provider from our sports betting comparison offers such an offer!

Planetwin365 offers an incredible amount of betting markets per game.
Unfortunately only a few sports
On the other hand, there is no wide range of sports on offer. In addition to the already mentioned very large soccer betting offer, Planetwin365 of course offers all major sports, including tennis, handball, Formula 1, American soccer and rugby, but you will search in vain for fringe sports. In total, we don’t even count 15 sports. The Austrians could still do a bit more, although the focus is clearly on soccer and, in particular, on an extremely large number of betting markets. However, this is not enough for a full score.

Live bets

Live betting area with numerous betting markets
Planetwin365 has a very clear live betting area, which uses its own operation and look. The layout is clearly different from the other parts of the Planetwin365 website, it is more reduced and thus fully focuses the customer on the respective live bet.

The selection in the live betting center is similar to the pre-match section: lots and lots of soccer, followed by tennis, handball and then a bit of the rest. While there aren’t that many sports, the number of betting markets for individual events is impressive again: even for more insignificant matches from non-European leagues, you’ll have at least 50 different betting options. The Austrians can also come up with a helpful statistics section.

Quotes & Betting Features

Quotes

“Galactic” odds at Planetwin365?
The sports betting provider itself describes its odds as “galactic”. We at Sportwettenvergleich.net don’t want to go that far, but we have to concede to the Austrians: The odds are indeed above average. The bookmaker works with a margin, i.e. the so-called odds key, of at least 95 percent. That is quite a strong value.

“Market Movers” is an exceptional tool
In addition, Planetwin365 has an exciting feature, which the Austrians have given the title “Market Movers”. This is a monitoring function for odds progressions and their changes. However, to get access to the functions from the Market Movers tool, you need to place at least 10 bets per month. In our opinion, Planetwin365 could have omitted this hurdle, because this tool is extremely useful and will probably make you bet more anyway.

Deposits & Withdrawals

Deposits

Almost all important payment methods included
Planetwin365 does not do much wrong when it comes to deposit and withdrawal methods. Here, the Austrian bookmaker is very broadly positioned and offers almost all payment methods that are important for the German-speaking market. The only exception: Paypal is unfortunately not on board.

The following is an overview of all important deposit and withdrawal options of the betting provider Planetwin365:

Visa and Mastercard
Diners Club
Instant bank transfer
Bank transfer
AstroPay
Postepay
Skrill by Moneybookers
Neteller
EcoPayz
Paysafecard

Withdrawals

Annoying is the minimum payout amount
Nevertheless, we think that the betting provider has done a good job here. The amount of the minimum deposit, which is a low 10 euros, is also very beginner-friendly. However, the fact that you need to have at least 30 euros in your betting account to be able to request a withdrawal bothers us a bit. The amount is not exorbitant, but it still means that your money is “trapped” in the betting account below this limit.

Reputation & Security

EU license and SSL certificate leave no doubt: Planetwin365 is serious and safe
Serious and safe: Planetwin365 has an official EU license from Malta.
You don’t have to worry at all about the security of the company from Austria: Planetwin365 meets all standards that the EU prescribes: First of all, the betting provider has the official EU gambling license from the Maltese MGA (Malta Gaming Authority), which ensures beyond any doubt that the betting provider is properly registered, fulfills its obligations in a reputable and law-abiding manner and you do not have to worry about your deposited money at all.

Moreover, Planetwin365 has an SSL security certificate that ensures absolute protection on the Internet. When you are on the betting provider’s homepage, you don’t have to worry about malware or viruses being transferred to your computer, and most importantly, with this certificate, your data that you entrust to the provider is safe as well.

Service & Support

Planetwin365: Support convinces
Let’s start with the number of contact options that the bookmaker Planetwin365 offers. First of all, there is the live chat, which is certainly the fastest way to contact the support. The employees are friendly and quick, and provide precise and helpful answers that you can actually use. If you have a somewhat longer request that is not particularly urgent, we recommend that you contact us by e-mail (info-deutsch@planetwin365.com) – you can usually expect an answer from the service staff on the same day, or the next day at the latest.

If you have an account and are logged in, then there is also the uncomplicated possibility of a private message. This option is easily accessible via the contact area. The good thing about this is that the service staff will immediately know which account it is.

Even by phone (+43 1 3611 365 150) the support of Planetwin365 can be reached. Since the bookmaker comes from Austria, it also has its telephone center there, so you should find out exactly whether you have an EU flat rate in your cell phone contract, because only then the call is free of charge.

You can even reach Planetwin365 via Skype.
However, we would like to emphasize the last contact option of Planetwin365: The betting provider has its own Skype account (skype:planetwin365austria)! We have not seen this with any other. This gives an explicit praise on our part.

Accessibility is unfortunately a problem
Small drop of bitterness with the large number of contact options: The service staff can only be reached between 10 a.m. and 6 p.m. by any means. And that’s only from Monday to Friday. On Saturdays and Sundays, you have no chance at all to contact support.

Functions & Design

On the home page you can find the highlights and live events
The colors black and gold dominate at Planetwin365. On the homepage of the sports betting area, you will be greeted by a small, landscape-format image that announces and promotes an upcoming event. Directly below this teaser photo, you can see at a glance all the important live events that are currently taking place, on which you can of course also bet live.

The shortcuts are a big minus point at Planetwin365
Overall, the Planetwin365 site seems too cluttered and is therefore confusing. The font size is also a bit too small for our taste. But what particularly bothers us about the design of the site: All betting markets are not written out, but are abbreviated. This is of course no problem for experienced sports bettors, but it makes life unnecessarily difficult for beginners. At least the betting market is explained in detail as soon as you hover over the respective event with the mouse. Nevertheless, this could have been solved better, even though we have to admit that the Austrians offer significantly more betting options than the competition with an average of 700. Nevertheless, the space problem should have been solved differently.

Other Offers

Since the bookmaker actually comes from the casino sector, Planetwin365 naturally has numerous additional offers on its site. You can have a look at the already mentioned casino, gamble on numerous slots there, also have the possibility to play live roulette or blackjack or poker or bet on virtuals. The offer is very extensive and definitely worth a look.