SupaCasi sports betting experience – test & review

Bonus & VIP Offer

Before I draw a final conclusion, I’ll give the casino another chance to improve its rating. Based on five categories that enhance your gaming experience, I award extra points to the casino. And I have to say: SupaCasi definitely still has room for improvement, with four out of a possible ten points.

The fact that there are no points for awards is not surprising for such a young casino and should in no way be counted negatively. For this, the casino should receive significantly more points in the other categories. Besides the missing jackpot games, I also miss a loyalty program. I’ll tell you more about it now.

AWARDS
0/3
PROMOTIONS
3/3
SPECIAL GAMES
1/2
TRUST PROGRAM
0/1
ADDITIONAL OFFERS
0/1
BONUS POINTS
4
Attractive bonus offers with fair conditions can greatly enhance the experience at an online casino. And SupaCasi puts a lot of effort into the promotions here, but misses the chance to offer you both a proper loyalty and VIP program. I can only hope that the young casino quickly catches up to the competition here.

The same goes for free games, which the casino has unfortunately completely dispensed with so far. Nevertheless, not only an interesting welcome bonus with the first deposit awaits new customers. There are also various promotions for regular players, such as reload and cashback bonuses, which you should definitely take a look at.

Betting offer

As a lover of good slot machines, I was particularly pleased about the huge SupaCasi offer. The casino awaits you with over 4,500 slots and has something for almost every taste: whether glamour, adventure or fruit machines, you are sure to find your favorite quickly. And of course, the classics like Starburst or Moon Princess are not to be missed.

The selection of table and card games is smaller, but you can also look forward to classic games in different variations. The live casino also offers a nice selection of roulette, blackjack, poker and more. I will tell you in detail how my expert assessment turns out later in my SupaCasi review.

A major drawback of this online casino is the lack of jackpot slots. Apart from the Beach Life jackpot, I couldn’t find any classic slots in my SupaCasi experience and hope that the operator will quickly improve this. Apart from that, however, I like the game selection in the casino very much. With the big game manufacturers like NetEnt or Microgaming, you are also well advised.

Live Bets

Are you looking for a real casino feeling without getting up from the couch? Then I recommend visiting a leading live casino. SupaCasi also offers an attractive range of live dealer games. Not only table and card game classics, such as roulette or blackjack, you can compete against the friendly and competent croupiers. Game shows and more unusual games are also included.

In addition to the market leader Evolution and other renowned providers with the best ratings, I also found live dealer games from the company Vivo during my SupaCasi experience. This company sometimes works with very lightly dressed female dealers, which may not be to everyone’s taste.

Quotes & Betting Features

In order not to buy a pig in a poke, it is important that you look at the payout ratios of a casino. These odds, also called RTP values (Return To Player), indicate how high your theoretical payout is for the games. You can always recognize player-friendly casinos by their fair payout ratios. But what does the whole thing look like at SupaCasi?

Good! The casino impresses with standard high RTP values of over 99% for Blackjack and Video Poker, and the classic slots are only just below that. The odds of the other games look similarly good compared to the competition. But please note that these are theortical numbers, which can be influenced by a variety of factors.

In SupaCasi, the average payout ratio I calculated is over 96%. This is because even the normally lower RTP values of scratch cards are unusually high in this casino. Nevertheless, you don’t need to be afraid that the provider just made up these numbers.

Reputable casinos regularly have their random number generators tested and RNG-certified by independent testing laboratories. This protects you from fraud and rip-offs. My SupaCasi experience shows that you can also play with fair and tested RTP values in this casino and thus enjoy your casino experience safely.

Reputation & Security

The protection of your data is at least as important as your gaming fun. Fortunately, security and data protection are high on SupaCasi’s list. Starting with the EU-valid gambling license, which is issued by the Antillephone Authority on Curaçao. This comes with a number of requirements that guarantee you seriousness.

For example, the casino requires an encrypted internet connection, which SupaCasi provides you with, in the form of a modern 256-bit SHA encryption and in cooperation with the renowned IT company Cloudflare Inc. In addition, there are the aforementioned random number generator tests by independent testing laboratories, which also provide you with a safe and fair gaming experience.

Service & Support

Of course, I also took a close look at SupaCasi’s customer service. Even with the most experienced players, it can happen that questions or problems arise. Good service is therefore the be-all and end-all of a player-friendly casino, even when it comes to complaints. Fortunately, my experiences at SupaCasi were largely good and the friendly and knowledgeable staff were usually able to help me quickly.

This is how you can reach the SupaCasi customer service:

Live Chat: available from 10:00 – 02:00, by appointment only.
Email response time: 2-3 days
Phone: not available
Before you contact the customer service, I recommend to take a look at the FAQ, or the footer, of the casino, where you are already answered the most common questions. If you do want to talk to an employee, I advise you to first contact the live chat, which can help you quickly. Contacting the casino via email only makes sense for larger concerns.

Functions & Design

Good games are of little use if the technical aspects are not right: The online presence must function well and be secure. My experience with SupaCasi is good, but there is still room for improvement. The website loads quickly and is clearly laid out, and you can also filter the games by provider.

There is room for improvement both in the search, which is not quite fully developed, and in the German translation, which is unfortunately incomplete. For example, it would be nice if the terms and conditions were still translated. Apart from that, you should be able to find everything you need quickly and easily: both important information and your favorite games.

As with the mobile app, you don’t need an extra software download for the website. As the name suggests, you can simply start playing with the Instant Play function. Would you prefer to test the games first before wagering real money? That’s no problem either! There are demo versions available for a large number of games.

I have already mentioned the excellent software developers that the casino works with. You will find the majority of the market-leading game manufacturers in the casino, which guarantee you safe and serious gaming fun. The whole thing is rounded off by a huge selection of themes and different designs. Whether it’s underwater or ancient Egypt, there’s bound to be a suitable adventure for you.

Mobile App

No online casino can do without a good online casino app in this age where we always have our little computers with us. This casino makes it a point to offer you gaming fun on the go, because my SupaCasi experience with the app was excellent! Best of all, you don’t need an extra software download.

SupaCasi has optimized its website for mobile. It adapts easily to the browser of your iOS or Android devices. The navigation is simple and intuitive, so you can quickly find all your favorite games and the live casino. All you need is a working internet connection and nothing will stand in the way of your gaming experience to go!