HeyCasino sports betting experience – test & review

Bonus & VIP Offer

In my HeyCasino! Test, there are also some small criteria that play a role, which I have summarized for you here. For special achievements there are the corresponding points. The newcomer has not yet received any awards, but I am confident that something will come.

Unfortunately, I could not find many actions and promotions including free spins. There are also no extra tournaments or contests to collect extra money or free spins. In addition, the online casino does not have a real bonus with deposit. Only online casino cashback is available to you.

AWARDS
0/3
PROMOTIONS
1/3
SPECIAL GAMES
1/2
TRUST PROGRAM
0/1
ADDITIONAL OFFERS
0/1
BONUS POINTS
2
Regarding the VIP program and the additional offer, it really looks very meager at this provider. Neither a VIP club nor other loyalty programs will you find at this online casino. This is, of course, a bitter blow for all high rollers who benefit from such promotions.

Betting offer

The first item on my review list is the provider’s portfolio and I am overall very taken with the assortment. My HeyCasino! experiences have shown that the online casino has everything a player’s heart desires. In addition to the slot games, there are a variety of table games such as blackjack or roulette.

The selection of video poker variants, however, is very limited, because I could only find three titles. On the other hand, you can also look forward to Sic Bo, Keno and Bingo. Furthermore, I could find some baccarat and casino poker versions. You will definitely not get bored with this selection. In the following I have listed my favorites:

However, the range of games is only so wide because the Internet casino cooperates with various developers such as Pragmatic Play or Thunderkick. My HeyCasino! test also showed that not only the industry giants are represented, but also some rather unknown manufacturers like Rabcat Gambling.

Live Bets

Also popular with players in Germany are the live dealer tables, which should no longer be missing in any online casino. Overall, I have had a very good HeyCasino! experience and with over 40 titles, you have a sufficient selection. The games are provided by Evolution, Vivo Gaming and Ezugi.

The appearance of the dealers is very courteous and you can tell that they have received professional training. The streams are transmitted in perfect HD quality and the sound is also very pleasant. Besides the classics Roulette and Blackjack, Monopoly Live, Sic Bo, Mega Ball and some other fancy variants are also available.

Quotes & Betting Features

The RTP values (Return to Player) of an online casino should not be missing in any test. These theoretically calculated average values indicate how good the chances are that your bet will be paid out. With a payout rate of over 95%, HeyCasino! is absolutely in the industry standard range.

I have looked at all categories of the Internet casino and can say that only very good values can be found here. Above all slot machines stand out particularly. With Jackpot 6000 (98.9%) and Blood Suckers (98%) from NetEnt, you are offered two of the top slots.

The payout ratios of the table and video poker variants are just as lucrative at HeyCasino! Especially the card game Blackjack can score with over 99% with many players. Some video poker versions also manage to crack the 99% mark. The kettle game Roulette can’t quite keep up, but still has over 98% to offer.

To ensure fairness, the payout rates and the random number generator are regularly checked by an independent testing laboratory. This is one of the strict requirements that have to be met if the provider wants to get a European license. Unfortunately, I could not find any information about the testing lab.

Reputation & Security

An important point is the HeyCasino! Security, which you should by no means underestimate. That’s why I put the provider through its paces in this respect. In doing so, I was able to determine that the Internet gaming hall has a valid European gaming license from the Curaçao eGaming Licensing Authority. In order to obtain this license, a number of requirements have to be met.

Among them are the protection of your personal data and the regular control of the random number generators and the payout rates of the games. The IT company Cloudflare protects the website with a very modern TSL encryption. This can be recognized by the lock in front of the URL. Unfortunately, I could not find out who checks the RTP values.

Service & Support

Should you have any questions or problems, then it is irrelevant that an employee of the online casino will help you. The HeyCasino! Customer Service is not only very helpful, but could also answer all my questions quickly. I can recommend the live chat, which is unfortunately only available from Monday to Friday from 9:00 to 17:00. You also have to fill out a form before you can be connected.

Otherwise, an email address is available for you to use if you don’t need an answer right away. Most of the time, the customer service answers within 24 hours. However, there is no telephone service. I could not find the popular FAQ section either, which I find very unfortunate.

Functions & Design

The name of the online casino is also the program here. The HeyCasino! website shines in white and blue on a dark background. Otherwise, the operator holds back a bit with the presentation. On the left, you will find a bar with the most important menu items and access to your user account. A simple, but beginner-friendly structure.

Many will wonder if you need a HeyCasino! Software download is required to use the website. But I can reassure you there: The site is up to date with modern technology and does not require a software download. All titles work as instant play as well. However, there are no demo versions.

The graphic quality and the sound could convince all along the line. This is mainly due to the more than 30 different game producers who provide their games. They not only work with the latest programs, but also include many new features and visually stunning intros.

Mobile App

As with other online casinos, you do not need an extra HeyCasino! App and still be protected from fraud in a real money mobile casino. Thanks to the latest HTLM5 technology, the pages automatically adapt to your screen and you can log in to the internet casino directly from your web browser.

In addition, it doesn’t matter which operating system you use, as the website has been optimized for all popular systems such as Android, iOS and Windows. I also noticed that the majority of the HeyCasino! Games are available on mobile. With a stable internet connection, you should be able to play a few rounds on the go without any problems.

Other Offers

To be among the top German online casinos, it takes more than just nice appearances. My HeyCasino! experience has been very positive, but I don’t want to hide the negative aspects from you. There is no VIP program, no FAQ section or phone service. In addition, there is a lack of promotions and actions.

FAQ – frequently asked questions and answers
I am sure that my review could already answer many of your questions. However, to give you a better overview, I have taken a look around for you and compiled the most frequently asked questions in this section and answered them for you. This should help you get started at HeyCasino! without any problems.

What does the portfolio of HeyCasino! look like?
First of all, we always take a look at the provider’s assortment and I can assure you that the HeyCasino! has something to offer for everyone. Besides the classics like online slots and table games, you can find keno, bingo and scratch cards.

Is there a HeyCasino! app?
Regarding the HeyCasino! App, I can say that you do not have to make an extra download, but can easily access the website via your mobile browser. The handling is user-friendly and you can find most of the titles.

Is there a HeyCasino! Bonus available?
An online casino bonus, as I know it, is not available. You can expect a cashback promotion, which of course has its advantages. However, you should also keep an eye on the turnover requirements. So check beforehand whether the action really suits you.

Which Live Dealer games are available at HeyCasino?
The portfolio of HeyCasino! also includes a well-stocked live dealer area, which has games from Evolution, Vivo Gaming and Ezugi. You are spoiled for choice: Live Roulette, Blackjack or rather a game show?