Lucy's sports betting experience – test & review

Bonus & VIP Offer

In the end, Lucy's Casino can improve its rating with a few extra points. However, since the casino is still very young and has not yet won any awards, it unfortunately comes away empty-handed in the awards category. I can only award one bonus point for special games, since you are offered variety, but some slot classics are missing.

What you don't have to do without, fortunately, are promising Lucy's Casino bonus offers. The welcome package includes a crisp bonus balance, which should make your start in the casino easier. However, compared to other casino bonus promotions, I missed free spins in this offer for new customers.

AWARDS
0/3
PROMOTIONS
2/3
SPECIAL GAMES
1/2
TRUST PROGRAM
0/1
ADDITIONAL OFFERS
1/1
BONUS POINTS
4
In addition, Lucy's Casino does not offer a VIP program, which is also a shame. However, I assume that this is due to the young age of the casino and that the provider will still improve this. In return, you can look forward to two cashback campaigns. You can also expect a crypto bonus, which you will receive especially when you deposit and play with cryptocurrencies like Bitcoin.

Betting offer

A large part of the repertoire is made up of slot games. More than 1,800 online slots are waiting for you and your gaming enthusiasm. In my experience at Lucy's Casino, the classic slots like Gonzo's Quest or Starburst are missing, but the provider offers great alternatives. How about Space Gem or Fruit Fiesta, for example?

In addition, there are some table games like roulette, blackjack, baccarat and poker. On the one hand, you can look forward to the classic game types, but on the other hand, slightly modified variants provide more variety. Furthermore, some dice games and video poker titles have made it into the casino. In my Lucy's Casino review, you will also find out later what the provider's live casino has to offer.

On the whole, I am satisfied with the Lucy's Casino experience that I was able to gather with the game selection. However, I miss some well-known games, which is related to the fact that the casino refrains from cooperating with well-known software manufacturers such as NetEnt, Microgaming or Play'n GO. Nevertheless, I can recommend games from other providers like Iron Dog Studio.

Live Bets

Anyone who pays a visit to a modern online casino will not get around the live dealer category. I also came across such a live section in my Lucy's Casino test: In a cozy atmosphere reminiscent of that in a land-based gambling house, you compete against real croupiers in blackjack, roulette, poker as well as some other table games.

The dealers are always friendly and know their business. However, the seriousness is diminished by the sometimes very light clothing of the female croupiers. The streams in HD quality are provided by the development teams SA Gaming, Vivo Gaming and live168, but you will unfortunately have to do without the live casino market leader Evolution.

Quotes & Betting Features

My Lucy's Casino rating also includes the payout rates, which are also called RTP values (Return to Player). These are so important because they indicate how high the theoretical payout of the respective game is. Thus, the payout ratios say a lot about your chance to win as well as about the fairness of the casino.

In my Lucy's Casino experience, the RTPs of the slots are fair with values up to 97.16%, but other casino operators can score with higher payout ratios in this category. The payout rates of the blackjack and video poker games are also high as usual in this internet gaming hall: RTP values of up to 99.95% are not uncommon.

The authenticity of these values is confirmed by independent test laboratories, which regularly check the random number generator of a casino. In the case of Lucy's Casino, I did not find any exact details about this, but I am sure that all games are RNG-certified. After all, if the provider refused to make such a provision, its license would be revoked.

Moreover, I have calculated an average payout rate of around 96%, which again speaks for the fact that fair gaming conditions prevail at this online casino. If you are new to virtual gambling and want to get more information about payout rates, I recommend my separate page on the subject.

Reputation & Security

Now let's move on to Lucy's Casino security, which is first of all guaranteed by the fact that the casino has a valid licensing from Antillephone Curaçao. Under the license number 8048/JAZ, the provider is registered with the authorities of the Dutch Antilles island. For a long time, the Curaçao licenses did not have a good reputation – but this has changed in the meantime, as more and more emphasis is placed on your protection.

So it is also a must to have an encrypted internet connection. With the 256-bit TLS 1.2 protocol from the company Cloudflare, the operator ensures that your personal data does not fall into the wrong hands. In addition, the payment transactions are monitored, so that your bank data is also protected from unwanted access.

Service & Support

While playing at an online casino, you may have questions about certain topics or encounter a problem with a game. In this case, a competent Lucy's Casino customer service should be at your side. In my experience, the service is fast and helpful, but only available in English.

This is how you can reach Lucy's Casino customer support:

Live Chat: available 24/7, only after registration
Email and contact form response time: 1-3 days
Telephone: not available
For smaller concerns, I recommend contacting us via Live Chat. You can also use the FAQ section to find a solution to your problem. If you have more extensive questions, it is best to contact the support via e-mail. It is a bit of a shame that the operator has not set up a telephone hotline.

Functions & Design

All those who like the color pink will love Lucy's Casino. Since this is quite an eye-catching color, the operator has opted for an otherwise rather plain design – no flashy animations, no distractions from the essentials. The categorization is well done and you can access your favorite games even faster with the help of the search function.

You don't have to download any extra software to play at Lucy's Casino. Thanks to the instant play function, all games are immediately available in popular browsers such as Mozilla Firefox, Safari or Chrome. However, you should make sure that your web program is always up to date so that there are no complications when playing the games.

At this point, I would like to go into my Lucy's Casino experience with the game developers once again. Because just because some software industry leaders are missing, it doesn't mean that other providers can't also have a knack for good casino games: I would like to highlight the games from Wazdan, which convince with super sound effects and great designs.

Mobile App

A casino app is more important than ever these days, as you can also read on my page about the best mobile casinos. Those who optimize their games for mobile use will quickly notice that players have more fun. Lucy's Casino has programmed its website with modern HTML5 technology so that it is compatible with smartphones and tablets.

It doesn't matter whether you use an iOS or Android device – the web app works equally well on both operating systems. According to my Lucy's Casino experience, there are around 1,800 games available to you on mobile, whereby you access them as usual via the website in your browser. Even some table games and live dealer games have made it into the range for mobile devices.

Other Offers

I was a bit disappointed when I found out during my test that the operator does not offer a loyalty program for loyal players. In addition, I missed some games from renowned software providers. On the whole, however, Lucy's Casino can keep up with other top online casinos, but it still lacks a bit to the top.

FAQ – frequently asked questions and answers
If you still have questions in your head after reading my Lucy's Casino review, you can take a look at the FAQ section below. Here I have summarized the most frequently asked questions and the corresponding answers for you. You can also contact me by e-mail at any time.

What are the best Lucy's Casino games?
The range of games at Lucy's Casino includes around 1,900 casino games, and there should be the right game for everyone. Slot fans will definitely get their money's worth, as will lovers of table games like roulette and blackjack. If you want to know what else awaits you, you can read it in my review.

Is there a Lucy's Casino bonus?
The Lucy's Casino bonus offer includes, among other things, a welcome promotion for new players. With an attractive bonus balance, you can play your first rounds at the slots or tables. In addition, there are several other offers that make playing even more fun.

Are the Lucy's Casino payout ratios fair?
Fair RTP values are a good indication of whether a casino is reputable or not. The payout ratios at Lucy's Casino are absolutely average. Therefore, you do not have to be afraid of fraud or rip-offs. You will see for yourself that fairness while playing at the casino is very important.