CasiQo sports betting experience – test & review

Bonus & VIP Offer

In this section, I collect all the results so far and assign them to a point system, which gives the casino a chance to improve its rating. In the overview below you can see which categories I go by and how many points I have awarded. Due to the fact that CasiQo has only been in existence for a short time, I was not yet able to award any points in the Awards category.

Since bonus offers are indispensable in an online casino, but the provider only offers a cashback bonus, I can also award only one point here. Special games like Drop & Wins Slots or Jackpot Slots can be found in this casino though – full points.

AWARDS
0/3
PROMOTIONS
1/3
SPECIAL GAMES
2/2
TRUST PROGRAM
0/1
ADDITIONAL OFFERS
1/1
BONUS POINTS
4
Unfortunately, CasiQo has somewhat forgotten about loyal customers, as I could not find a VIP program at the time of my test. As a small consolation, however, loyal customers and curious players can at least take advantage of additional offers such as tournaments. Nevertheless, I would like to see a lot of improvements in this area.

Betting offer

The range of games at CasiQo promises variety. With over 3,600 titles, there should be something for every gambling fan. Among them are mainly slot machines, which come in numerous variants. You will find a wide range of jackpots, drops & wins slots and new slot machines. All slot categories can be searched and found comfortably and precisely through a filter system.

The table games are also impressive, as my CasiQo Casino experiences have shown. Especially roulette and online blackjack are table games with a long tradition and indispensable for an online casino. But these are not all classics. I also came across some online casino poker titles. In addition, there is the inviting live dealer area, which I will talk about in a separate section.

All in all, and also after the first impression, the selection of games at CasiQo makes a good and balanced impression. While slot machines make up the largest part of the assortment, this is the norm within the industry and only beneficial for any virtual arcade, according to my CasiQo experience.

The calculation in this case is very simple: the more games are offered, the more CasiQo offers a relatively small selection of around 37 manufacturers here, but this does not mean that the quality leaves much to be desired. On the contrary, the interplay between small and large providers results in a great assortment of excellent quality. The reason for this are, for example, the studios Microgaming, Spinomenal or NetEnt.

Live Bets

What used to be possible only in land-based casinos can now also be experienced in front of your home PC or laptop. We are talking about online live casinos. My CasiQo test showed that the provider has a top live lobby, which brings the casino feeling of the past into the four walls at home.

You can discover not only table games like Live Baccarat, Blackjack or Live Roulette, but also exciting game shows like Crazy Time or Sweet Bonanza Candyland. In all categories, you will be guided through the games by competent dealers who all know their trade. The rounds are broadcast via HD live stream and communication takes place via live chat.

Quotes & Betting Features

Another important factor for a successful game plan and successful experience in the online casino are the payout ratios. These are often indicated with the term RTP (Return to Player) and inform you about the theoretical payout. The following table gives you a good overview of all RTPs of the respective game categories and shows you where it is particularly worthwhile to play for real money.

It is perfectly normal that the table games promise a higher chance of winning than the slot machines. This is due to the fact that you can intervene more in the game with Blackjack, Roulette and Co. and thus tactically achieve winnings. Nevertheless, it is always worth playing the virtual one-armed bandit as well, because slots like Mega Joker from NetEnt have higher values than conventional slot machines.

Now you are probably wondering how these values come about. First of all, it should be noted that these values are always subject to some fluctuation (volatility). With a payout ratio of 95.2%, CasiQo is slightly below the average of 96%, but can still keep up well with the competition.

Since these values are not determined by the casino itself, but always by independent testing labs like GLI or eCOGRA, it would have been nice to find exact details on this topic in CasiQo. Unfortunately, this is not the case. However, since the operator has well-known providers like NetEnt or Microgaming in its range, who have their games tested for correct RTPs in advance, you can be sure of a fair payout.

Reputation & Security

At the end, I would like to focus once again on a very important topic that should not be overlooked during any casino visit. We are talking about security. An online casino should always have a recognized gambling license, because the operator must adhere to a variety of requirements.

With a gambling license from the Malta Gaming Authority, the operator has secured one of the most recognized licenses in Europe and guarantees its players optimal player protection and fair payouts. All important information can be viewed under the license number MGA/B2C/394/2017.

Since an online casino is only really fun when you play for real money, I would like to separately address the encryption of your personal data once again, since this topic goes hand in hand with a potential deposit or withdrawal. Thus, CasiQo ensures optimal data protection with a 256-bit TLS website encryption when it comes to transactions. This is done by the IT company Cloudflare. CasiQo security is therefore given in full.

Service & Support

Let’s move on to CasiQo’s customer service. I had two different experiences with them. Unfortunately, there is no hotline to contact in case of an emergency. Nevertheless, you have the possibility to contact the support via live chat or e-mail. To contact them, the provider only needs your email address and your name.

This is how you can reach the CasiQo customer service:

Live chat: available 24/7, registration not required
Email and contact form response time: 2-3 days
Telephone: not available
I especially liked the FAQ section. You can find it in the lower part of the website and it will help you without having to contact a customer service representative directly. Questions about your account, bonuses or games are answered here briefly and concisely.

Functions & Design

When you enter CasiQo for the first time, you are confronted with a friendly interface in purple, yellow and green. The website is clearly designed. Thus, it is no problem even for inexperienced users to quickly navigate to all important points of the online casino. On the left side is the navigation, from which all other areas can be reached.

If you want to play for real money for the first time, you should go directly to the cashier area after logging in or registering. This can also be found in the navigation. Simply click on the large, green deposit button and select your preferred payment method after your desired amount. At CasiQo, you can choose between the Visa credit card service or modern e-wallets such as Skrill or Neteller.

If you want to play via PC or laptop, you do not have to make an extra software download, as my CasiQo experiences have shown. With the help of the Instant Play function, it is possible to open the games directly in the browser without having to make any major preparations. The only important thing is that you have a stable internet connection and your internet browser has the latest update.

The software is provided by the Softswiss company. This company acts as a so-called white label, which means that they provide N1 Interactive with a pre-configured website. The fact that this kind of concept works out is well seen in CasiQo and is common practice in the gambling industry.

Speaking of smooth play, the game manufacturers in particular ensure smooth gameplay with modern implementation. Once again, the great visuals of many games, with which the providers always try to outdo themselves, should be particularly emphasized here. In this respect, I like to recommend the games of the manufacturer Yggdrasil, which is known for its great intros.

Mobile App

Just on the road and in the mood for a game at the slot machine or gaming table? Nothing could be easier, because digital progress offers all the advantages when it comes to online gambling. Consequently, internet gambling halls increasingly offer a mobile casino app that can be used to play from anywhere and is optimized for mobile devices.

The mobile app is available for Android as well as iOS devices and can be accessed not only on smartphones but also on tablets. Thanks to HTML5 programming, each game adapts directly to your screen size. A download is necessary here. Simply go to the navigation bar in CasiQo and click on Install mobile app.

Other Offers

However, my CasiQo experience also shows that the provider unfortunately weakens in one or two places. The lack of a VIP program is particularly worth mentioning here. Although the operator offers a cashback bonus that applies to all players, experienced users might quickly lack the incentives to stay with this operator. However, if the virtual arcade takes care of these weak points, it will surely soon have the chance to be among the best online casinos in Germany.

FAQ – frequently asked questions and answers
Still have questions? Then you have come to the right place. In my specially created FAQ section, I will once again answer the most important questions about the most popular games, CasiQo security and mobile app in a nutshell.

Which is the best game category at CasiQo?
In any case, a distinction must be made here between new players and experienced online casino goers. The extensive range of games offers the right title for every type of user. From my own experience, I would recommend every new player to first play a round at one of the many online slots.

How secure is CasiQo?
You don’t have to worry about your security at CasiQo. With a license from the Malta Gaming Authority, your player protection is fully taken care of. You can read more about which factors this includes in the security section.

Does CasiQo offer a mobile app?
Yes, you can access all games with the CasiQo mobile app. However, you will need to install a supporting program for everything to work smoothly. You can find this on the casino’s website in the navigation bar. More information can be found in the mobile app section of the review.

Is there a CasiQo bonus for new customers?
To reward all players equally, CasiQo offers a weekly cashback bonus. You cannot expect possible payouts through a welcome bonus in the actual sense with this provider. Beyond that, however, you can count on further additional offers. You can read about them in the bonus points section.