Slots Palace Casino – First Impressions
If you have always dreamed of a virtual palace where you can play your favorite casino games, hit jackpots, collect bonuses and just have fun, then Slots Palace is for you. The name already gives it away.
The casino opened in 2020 and has quickly established itself as a leading brand in the online gambling sector. The operator of SlotsPalace.com is Rabidi N.V., a company registered and licensed in Curacao.
Slots Palace is a casino website that seemingly has it all – a beautiful design, a lobby full of games, partnerships with the best software providers in the industry and lucrative bonus offers. It’s no wonder that players from all over the world sign up to the platform and enjoy the Slots Palace experience.
The concept with the “Art Collection” and “Bonus Boutique” features has been carefully thought out and offers players something new. Traditional bonuses are replaced with gamification options and we are excited.
Our team was very happy to test this casino and share our impressions about the positive aspects of the site with you. Of course, we were enchanted by the vibrant atmosphere of the casino, but we remained objective and would not hesitate to point out any possible drawbacks.
Below you will find our Slots Palace Casino review with detailed information on payment methods, fees, available games, customer support accessibility and bonuses. So let’s get started.
Banking
Payment options
As impressive as the games on Slots Palace’s homepage are, we went to the casino cashier to check out the supported payment methods.
Our first look at the payment section revealed that Slots Palace accepts deposits via Visa, Mastercard, ecoPayz, MuchBetter, and various cryptocurrencies. However, the list of available methods may vary depending on the player’s residence.
The casino obviously makes it a point to cater to a wide range of markets and offers a wide selection of local payment options for just about every country where it is accepted.
Players from Germany, for example, have access to giropay, Instant Pay, Sofortüberweisung, MiFinity and CashtoCode for their deposits. Players from Australia can use PayID, Sticpay, eVoucher and Neosurf, while visitors from Canada can use CashtoCode or Interac to fund their accounts.
Other methods available in certain regions include Apple Pay, PIX, Klarna, Vega Wallet, and Flexepin, to name a few.
As an international casino website, with only a few limited regions, Slots Palace supports the various currencies, from USD, EUR, CAD, AUD, and NZD to NOK, TRY, INR, and PLN. For deposits with cryptocurrencies, Bitcoin, Litecoin, Ethereum and Ripple are available.
Limits
For the German market, these range from €10 to €5,000 depending on the transfer method. There are exceptions. We therefore recommend that you always check the limits before authorizing a transfer.
Depending on the VIP level, different transaction limits apply to withdrawals. For example, if you have reached VIP Level 1, you can withdraw up to €500 per day or up to €7,000 per month. When you reach level 5, the limits increase to €1,500 per day and €20,000 per month.
In addition, you have the option of up to three withdrawals at the same time on your account.
Fees
Slots Palace does not charge any fees for deposits and withdrawals at the online casino. However, please note that the payment service provider you use for the transactions may charge fees. Therefore, before making a deposit, find out if there are any fees and how much they are, and choose the option that is most convenient for you.
In order to withdraw winnings, you must wager your deposited funds at least once. Otherwise, a processing fee of 10% of the last deposit (15% if withdrawing to a bank account or credit card) may be charged.
Withdrawal speed
Deposits are made immediately. Withdrawals, on the other hand, can take different amounts of time depending on the payment method you choose. If you want to receive your money within a few hours or less, choose one of the e-wallets or cryptocurrencies.
On the other hand, if you use bank cards or bank transfers, you should be patient. It may take 2 to 7 business days to get the money credited to your account.
Slots Palace’s financial department reserves the right to process withdrawal requests within three business days. Withdrawals on weekends are not possible as the finance team is on duty from Monday to Friday from 6:00 am to 5:00 pm GMT.
We are happy to report that our withdrawal from Slots Palace was processed within one day and we received the money within 2 days. We made the withdrawal using Mastercard.
Software & Games
Slots Palace offers a modern game lobby with a wide selection of video slots. The site claims to have more than 5,000 games on offer, which is easily understandable.
We counted over 80 software providers on the company’s German website, from Playtech and iSoftBet to Merkur, NetEnt and Pragmatic Play. The game previews are enticing. However, if you don’t want to play for real money right away, you can choose the demo option for any game (except for live dealer games).
The lobby offers a filter option by provider and narrows down the selection to different categories such as Top, New, Popular, Slots, Table Games and Jackpots games.
In November 2022, Slots Palace introduced a new iGaming product – a Sportbook (sports betting). The Sportbook is an attraction for sports fans and offers up to 400,000 pre-match events and 100,000 live events.
Slots
Slots Palace promotes itself as “the best online experience ever”. For this reason, it was no surprise for us to find over 4,000 titles in this category.
At first glance, we were pleased to see various Megaways games, LockNWin titles, and Hold and Win slots.
However, since we had no idea where we would start, we looked at the popular section where we found Jammin’ Jars, Detective Fortune, Razor Shark and Buffalo Trail. Among the most popular games are Spinanga, Wild Piranha and Extra Chilli.
Some online slots from Games Global, Ela Games and Spinomenal are available exclusively at Slots Palace online casino. These include It’s Shark Time and Vilk and the Little Red.
Are you looking for popular jackpot slots? Then go to the Jackpots page. There you will find Treasures of Kilauea Mega Moolah from Games Global as well as titles from Relax Gaming, Amusnet and Playtech.
Table Games
Moving on to the table games, we discover dozens of entertaining options such as Red Queen Blackjack, First-Person Craps and Zoom Roulette. Blackjack and roulette have many variations, but poker and baccarat are also on par.
Evolution’s first-person titles are among the most attractive games in this category. However, Pragmatic Live games are also very popular among Slots Palace members.
Other games
Although there is no special category for instant win games, Slots Palace also offers various arcade and specialty games. The collection includes some keno, bingo and scratch card games, but they have to be searched for in the search bar. Slots Palace also offers Spribe’s innovative crash game Aviator and other minimalist games like Goal, Mines and Plinko.
Live Dealer
Although the name of the site is Slots Palace, you will find a variety of live dealers and hosts who host popular casino tables or game shows.
Pragmatic Live, Evolution, Ezugi, Onair and BetGames are just a few of the more than 10 providers where you can enjoy well-known titles like Sweet Bonanza Candyland, Monopoly Live, Free Bet Blackjack and Lightning Dice.
At Slots Palace, Salon Prive tables and options with country-specific dealers are offered. Thus, you have the option to increase your bets and enjoy a private atmosphere or opt for a gaming table where the dealer speaks German, Italian, Spanish or even Japanese.
Thanks to BetGames, Slots Palace also offers lottery games like Speedy 7 or Lucky 6. The live casino library is impressive and should definitely be explored while playing for real money at Slots Palace.
In summary, this is one of the best live dealer platforms we’ve seen in the 15+ years we’ve been reviewing online casinos.
Bonuses & Promotions
The bonuses and promotions at Slots Palace online casino are something special. We didn’t expect such sophistication and were pleased to see that the online casino site really goes out of its way to pamper its customers.
Welcome Package
When you sign up at Slots Palace, the online casino offers you an exciting welcome package worth up to €1,000. The offer is valid for the first three deposits and is made up as follows:
- Deposit Bonus – 100% up to €500.
- Deposit bonus – 75% up to €300
- Deposit bonus – 50% up to 200 € + 50 free spins
First, fund your account with at least €20. To activate the offer, go to the “My Bonus” section in your profile.
The welcome package is subject to a 35x turnover requirement for the first deposit and the bonus amount, as well as a 40x turnover requirement for the winnings from the free spins. The online casino allows ten days for the fulfillment of the turnover requirements.
Crypto welcome offer
Slots Palace Casino also caters to players who want to use cryptocurrencies with a special welcome offer. The bonus is worth up to 100 mBTC + 100 free spins.
You can claim the offer with your first four crypto deposits at Slots Palace. The total package is structured as follows:
- The first deposit: 50% deposit bonus up to the amount of 50 mBTC + 100 free spins.
- The second deposit: 100% deposit bonus up to 12.5 mBTC
- The third deposit: 100% deposit bonus up to 12,5 mBTC
- The fourth deposit: 25% deposit bonus up to 25 mBTC
The condition for participation in this offer is a deposit of at least 1 mBTC / 20 EUR into the casino account. The free spins from the first part of the offer are automatically credited after the deposit in packages of 10 free spins per day.
The turnover requirements for the deposit bonus + deposit are set at 35x. At the same time, the winnings from the free spins are subject to a 40x turnover requirement before they can be converted into withdrawable funds.
In order to use the additional spins, you must meet the turnover requirements for the bonus amount. Otherwise, the promotion will be cancelled. You have 10 days to fulfill the turnover requirements for each bonus part.
Regular promotions
For our German players, Slots Palace regularly offers various promotions. These include the True or False Game, the Mystery Bonus and the Sunday Spins Bonus. There are also weekly cashbacks and live cashbacks.
True or False?
This no-money quiz game is presented by a live casino host and the prize money is divided equally among all winners. The big quiz takes place every Friday until the end of the year and gives away €2,000 in cash every week!
Mystery Bonus
Experience Mega Fire Blaze Roulette live and win a share of $180,000 in Golden Chips. Place a total bet of at least $1 at the Mega Fire Blaze Roulette live table for a chance to win a share of the daily prize pool of $1,000 in Golden Chips.
Sunday Spins Bonus
Play at ELA Games and get your free spins at Spinanga. A minimum bet of 100 EUR is required for 20 free spins. With an additional bet of 300 EUR you get another 30 free spins. The last 50 free spins are available with an additional bet of 400 EUR.
Weekly cashback
Players who reach the top 3 VIP levels at Slots Palace Casino will get access to a weekly cashback of 15% up to €3,000 with a turnover requirement of 1x.
The promotion runs every week from Monday to Sunday. When you receive the cashback amount, you can use it to play in the slots section. The games in the Live Casino are excluded from the promotion.
The minimum cashback percentage is 5% for level 3 members, 10% for level 4 players and 15% for level 5 players. At the same time, the minimum cashback amount you can receive is €5.
Live Cashback
Players at Live Casino are entitled to 25% live cashback of up to €200 with a turnover requirement of 1x.
The cashback amount is calculated as follows: Net winnings from each deposit made during the promotional period (Mon-Sun) x 25%.
The cashback must be requested from customer support on Monday. This can be done via live chat or email. If you fail to do so, you will not be entitled to receive the cashback. The minimum amount for the cashback is 5€.
Art Collection
When you start an art collection, you embark on a journey of collecting “achievements”. For example, the first art collection contains achievements like “Play on mobile” and “50 Spins”. When you complete these achievements, you’ll receive diamonds.
You can exchange these diamonds for bonus money or free spins in the Bonus Boutique. Another way to get diamonds is by participating in slot tournaments. These are also held at Slots Palace Casino.
Tournaments
You will also find a great selection of slot and live casino tournaments at the online casino. This will quite quickly become one of their favorite online casinos.
Slot of the week
This tournament runs weekly from Monday to Sunday. On the tournament page you will find a list of participating video slots. For every £1 you wager here, you will receive 1 point. The slot of the week rewards you with 250 diamonds. You can exchange these for other prizes in the bonus boutique.
If you win the game, you will receive 45 diamonds. If you take 2nd place, you will receive 38 diamonds and for 3rd place you will receive 30 diamonds. The minimum deposit to enter the tournament is €20. The minimum bet is €0.30.
Weekly Live Casino Tournament
Every Thursday, Slots Palace Online Casino hosts the weekly live casino tournament. This competition is ideal for those who like to get cards from real dealers on the other side of the screen. The minimum bet is €0.10. You have to play at least one round to participate.
The first 50 players share a prize pool of €2,500, with first place receiving €400, second place €330 and third place €200.
Race of the month
Another exciting competition, with 250 diamonds up for grabs, is the Race of the Month. You can find a list of eligible games on the tournament page. For every €1 wagered, you will receive 1 point.
You will be credited with 45 diamonds by the online casino, which you can redeem in the bonus boutique if you win. You must deposit at least €20 to participate in the tournament.
Loyalty & VIP Program
Slots Palace offers a 5-tier VIP program with individual playing conditions. You can look forward to cashback, higher monthly withdrawal limits, a personal account manager and other exclusive offers.
If you reach the highest level 5, you will receive 15% cashback, a monthly payout limit of €20,000 and a personal account manager to take care of all your needs.
Security & Support
Slots Palace online casino has a dedicated customer support team that can be contacted via live chat or email. Both channels are available 24/7, and the online casino’s staff responds to emails within 45 minutes on average.
The address you can write to is [email protected]. However, we recommend the live chat if you have general questions. The FAQ page on the website could be improved a bit. Therefore, it is probably necessary to contact the support to get more information about bonuses or the games offered.
Moreover, Slots Palace uses TLS 1.2 secure communication protocol to protect your data exchanged on the website. This is in addition to advanced firewall technology and compliance with the legal principles of the GDPR. In short, you can rest assured that Slots Palace meets the highest industry standards in terms of security and safe gaming.
Support Test: Slots Palace’s live chat support was as professional and helpful as the online casino itself claims. The only criticism we have relates to the chat form, which requires a name and email address before being connected to an agent. Unfortunately, an automatic translator is used for German, which is obviously not ideal, but you can definitely understand it. Otherwise, the chat we had in English went smoothly and the answers were all satisfactory.
The Good, the Bad and the Honest Truth about Slots Palace Casino
Where could Slots Palace Casino improve?
Don’t get me wrong, our experts really like Slots Palace. It’s just that some of the site’s “internal mechanisms” need to be refined. By this, we mainly mean the payment system. Because there is an obvious lack of withdrawals on weekends. The finance team only works until Friday, which is a big no-go for a casino with the notoriety of Slots Palace.
What we also don’t like is the fact that the withdrawal limits depend on the VIP level. This is a practice that even the best online casinos for high rollers refrain from. Instead, they open the site to everyone. Those who bet the most are rewarded. At Slots Palace, you are forced to spend money in order to claim your winnings. And the waiting time to receive your money is long, up to three days in some cases.
Finally, the licensing of the site is far from optimal. The high requirements and regular audits of the MGA, UKGC and other European regulators are not met by Curacao eGaming. Although the site’s security can be confirmed by players, they are still exposed to risk.
Especially for the German market, it would be desirable to have a customer support in their native language. German-speaking employees could therefore be an improvement over the automatic translator currently used.
The top reasons to play at Slots Palace Casino
- Aesthetics may not be the most important thing, but they always determine how you use a website. Fortunately, Slots Palace Casino excels in this regard, especially when it comes to navigating the site. There are no slow loading times or dropdown menus, which makes life a lot easier for beginners and those who are used to old-fashioned configurations.
- Another good reason to sign up with Slots Palace is the site’s live casino lobby. You might think that they only focus on slots, but that couldn’t be further from the truth. Choose from dozens of games and interact with other players in real time. BetGames plays an important role in this area, as well as Evolution and Pragmatic Live.
- Not to forget about the numerous payment methods for German players. The exact list depends on where you are located, but both local options and big names like Apple Pay or MiFinity are offered…
Should you play at this casino site?
Slots Palace has many merits, especially the live dealer section, as strange as that may sound. But don’t worry, our team believes that the 4,700 or so slots more than justify the site’s name. The lobby is generally very diverse and there are hardly any restrictions when it comes to payment options as well. The casino is crypto-friendly while supporting enough non-crypto payment options.
If you don’t mind increasing your limits while playing, you will be thrilled with the numerous bonuses and cashbacks. The layout might take some getting used to, but so far we haven’t had any complaints. Decide on a promotion and give Slots Palace Casino a chance.
Slots Palace Casino FAQs
Is Slots Palace available for German players?
Yes, Slots Palace is available for German players. The website offers a German version and is available in your native language.
What payment methods are available to German players?
German players can choose from a variety of payment options, including local options that are available specifically for the German market. In addition to traditional methods, cryptocurrencies are also supported.
Are there any special bonus offers for German players?
Yes, Slots Palace offers special bonus offers and promotions tailored to the needs of German players. These can include free spins, deposit bonuses and cashback offers.
Does Slots Palace offer customer support in German?
Yep, Slots Palace’s customer support is available in German, but this is provided by an automatic translator. You can contact the support via live chat or email and receive professional and friendly assistance.
Does Slots Palace meet all the requirements and security standards for the German market?
Yes, Slots Palace meets all applicable security standards and has a valid license. The website uses modern encryption technologies to protect your data and is DSGVO compliant to ensure your privacy.
