FAQs

Can I play at Mason Slots Casino from my country? Yes, Mason Slots Casino welcomes players from a wide range of countries. However, please check the list of restricted countries on our website to ensure eligibility.

How do I sign up for an account at Mason Slots Casino? Signing up at Mason Slots Casino is simple. Click on the “Sign Up” button, fill in the required information, and follow the prompts to create your account.

What documents are required for verification at Mason Slots Casino? To ensure the safety and security of our players, we may require verification documents such as ID proof, utility bills, or bank statements. These documents help us verify your identity and prevent fraud.

What languages are supported at Mason Slots Casino? Mason Slots Casino supports multiple languages, including English, German, Finnish, and Russian, to cater to a diverse player base.

Can I self-exclude from Mason Slots Casino? Yes, Mason Slots Casino offers self-exclusion options for players who wish to take a break from gambling. You can set temporary or permanent self-exclusion periods by contacting our support team.

Are my winnings at Mason Slots Casino taxable? Tax regulations vary by country. It's advisable to consult with a tax professional to determine if your winnings at Mason Slots Casino are subject to taxation.

What is the minimum withdrawal amount at Mason Slots Casino? The minimum withdrawal amount at Mason Slots Casino is €20. However, please note that certain payment methods may have their own minimum withdrawal requirements.

Are the games at Mason Slots Casino fair and random? Absolutely! Mason Slots Casino partners with reputable software providers who develop games using Random Number Generator (RNG) technology to ensure fairness and randomness of game outcomes.

Can I set gaming limits at Mason Slots Casino? Yes, Mason Slots Casino promotes responsible gambling and offers various limits, such as deposit limits, wager limits, and session time limits, to help you maintain control over your gaming activities.

What is the maximum number of free spins I can receive from the Welcome Bonus? The Welcome Bonus at Mason Slots Casino awards 100 free spins in total, credited in batches of 20 over five consecutive days.

Can I use cryptocurrencies for deposits and withdrawals at Mason Slots Casino? Currently, Mason Slots Casino does not support cryptocurrency transactions. However, we offer a variety of other secure and convenient payment options.

Are there any fees for using certain payment methods at Mason Slots Casino? Mason Slots Casino does not charge any fees for deposits or withdrawals. However, please check with your chosen payment provider for any potential transaction fees they may apply.

Is there a maximum bet limit when playing with bonus funds at Mason Slots Casino? Yes, the maximum bet allowed while wagering with bonus funds is €5 per spin or €0.5 per bet line. Exceeding this limit may result in the forfeit of your bonus winnings.

Are there any jackpot games available at Mason Slots Casino? Yes, Mason Slots Casino offers a selection of exciting jackpot games where you can win massive prizes. Check out our “Jackpots” section to explore the available options.

Can I play the games at Mason Slots Casino for free without making a deposit? Yes, Mason Slots Casino provides a demo play option for most of its games. You can try them out for free to get familiar with the gameplay before playing with real money.

Are there any wagering requirements for the free spins from the Welcome Bonus? Yes, any winnings generated from the free spins must be wagered 40 times before they can be withdrawn as real money.

What should I do if I encounter technical issues while playing at Mason Slots Casino? If you experience any technical difficulties, reach out to our dedicated customer support team via live chat or email. They will assist you in resolving the issue promptly.

Are there any limitations on the maximum amount I can bet per game at Mason Slots Casino? Mason Slots Casino imposes bet limits to promote responsible gambling. The specific maximum bet amount may vary depending on the game you're playing.

Can I change my currency preference after creating an account at Mason Slots Casino? Unfortunately, once you have selected your preferred currency during the registration process, it cannot be changed. Therefore, it's important to choose your currency carefully.

What should I do if I forgot to enter a bonus code while making a deposit at Mason Slots Casino? If you forgot to enter a bonus code during your deposit, please contact our support team before starting to play. They may be able to assist you in applying the bonus manually.

Are there any restrictions on the withdrawal methods at Mason Slots Casino? Mason Slots Casino strives to provide a variety of convenient withdrawal options. However, the availability of specific withdrawal methods may depend on your country of residence.

Is there a limit on the number of withdrawals I can make per day/week/month at Mason Slots Casino? Mason Slots Casino allows multiple withdrawals per day. However, certain limits may apply depending on your player status and chosen payment method. Check the withdrawal page for detailed information.

Can I play at Mason Slots Casino if I'm under 18 years old? No, Mason Slots Casino strictly adheres to legal gambling regulations and does not accept players under the age of 18. We promote responsible gambling and the protection of minors.

How long does it take to receive a response from the customer support team at Mason Slots Casino? Mason Slots Casino provides 24/7 customer support. While response times may vary, our team strives to address your queries as quickly as possible, usually within a few minutes.

What are the wagering contributions for different games at Mason Slots Casino? The wagering contributions of various games may differ. For example, most slot games contribute 100% towards wagering requirements, while table games may contribute a lower percentage. Check our bonus terms and conditions for detailed information.

Can I access my Mason Slots Casino account from multiple devices? Yes, you can access your Mason Slots Casino account from multiple devices, such as desktop computers, laptops, smartphones, and tablets. Simply log in using your account credentials.

Is there a maximum win limit on the free spins from the Welcome Bonus at Mason Slots Casino? Yes, the maximum win limit on the free spins from the Welcome Bonus is €100. Any winnings exceeding this amount will be forfeited.

What should I do if I suspect fraudulent activity on my Mason Slots Casino account? If you suspect any fraudulent activity on your account, such as unauthorized access or suspicious transactions, contact our support team immediately. We will investigate the issue and take appropriate action to protect your account.

Are the games at Mason Slots Casino available for instant play, or do I need to download any software? Mason Slots Casino offers instant play games, which means you can enjoy them directly from your web browser without the need to download any additional software.

Can I close my Mason Slots Casino account permanently? Yes, if you wish to close your Mason Slots Casino account permanently, contact our support team, and they will assist you in the account closure process.

Are there any restrictions on the maximum number of accounts I can have at Mason Slots Casino? Mason Slots Casino allows one account per individual. Multiple accounts created by the same person may be subject to closure, and any winnings may be forfeited.

Can I view my gaming history at Mason Slots Casino? Yes, you can view your gaming history by accessing the “My Account” section. This allows you to keep track of your gameplay and review previous activities.

Is there a referral program at Mason Slots Casino? Currently, Mason Slots Casino does not offer a referral program. However, we regularly provide exciting promotions and bonuses for our players to enjoy.

Can I set a cooling-off period for my Mason Slots Casino account? Yes, if you feel the need to take a short break from gaming, you can request a cooling-off period by contacting our support team. During this time, you will not be able to access your account.

Is Mason Slots Casino licensed and regulated? Yes, Mason Slots Casino is licensed and regulated by the Malta Gaming Authority, ensuring a safe and fair gaming environment for all players.

Can I play the games at Mason Slots Casino in demo mode without registering an account? Unfortunately, the demo mode is only available to registered players. However, creating an account at Mason Slots Casino is quick and straightforward.

What should I do if I believe I have a gambling problem? If you believe you have a gambling problem, we encourage you to seek help from professional organizations such as Gamblers Anonymous or reach out to our support team, who can provide guidance and resources.

What are the minimum and maximum deposit limits at Mason Slots Casino? The minimum deposit amount at Mason Slots Casino is €20, and the maximum amount may vary depending on your chosen payment method. Check the deposit page for specific limits.

Can I set time limits on my gaming sessions at Mason Slots Casino? Yes, Mason Slots Casino supports responsible gaming measures, including setting time limits on your gaming sessions. This allows you to manage your playing time and take breaks when needed.

Is there a loyalty program for regular players at Mason Slots Casino? Yes, Mason Slots Casino offers a loyalty program where players can earn loyalty points by playing games. These points can be exchanged for various rewards, including bonus funds and free spins.

What is the difference between bonus funds and real money at Mason Slots Casino? At Mason Slots Casino, bonus funds refer to promotional credits that are subject to wagering requirements. Real money, on the other hand, is the actual cash balance in your account that can be withdrawn without any restrictions.

Can I view my bonus history at Mason Slots Casino? Yes, you can view your bonus history by accessing the “My Account” section. This allows you to keep track of your active bonuses, completed wagering requirements, and bonus usage.

Are there any restrictions on the games I can play with bonus funds at Mason Slots Casino? While most games contribute towards wagering requirements, certain games may have a lower contribution or may be excluded altogether. Check the bonus terms and conditions for the list of eligible games.

Can I reverse a withdrawal request at Mason Slots Casino? Yes, it is possible to reverse a withdrawal request at Mason Slots Casino, provided the withdrawal has not been processed yet. Contact our support team for assistance in reversing the withdrawal.