Lucky Bird sports betting experience – test & review

Bonus & VIP Offer

Welcome bonus

Of course, every review should start as positive as possible, but unfortunately I have to start my Lucky Bird sportsbook review with rather bad news. Currently, there is no welcome bonus available for the sports betting section at the new sportsbook. All listed deposit offers for new customers are exclusively eligible for the Lucky Bird online casino. Accordingly, it is irrelevant how high your first deposit may be – you will unfortunately not receive a Lucky Bird sports betting bonus.

Of course, I was curious and asked the customer service about a possible Lucky Bird sports betting bonus. Unfortunately, the customer service could not give me any exact statements and, to be honest, left me standing in the rain a bit. When and if a Lucky Bird sports betting bonus will be introduced at all is therefore completely open.

VIP & Loyalty Program

Let’s get straight to another piece of bad news at Lucky Bird Sportsbook. Not only do you have to do without a new customer bonus at the new bookmaker, but you will also not be offered any other Lucky Bird sports betting bonuses, regardless of how high your first deposit was or how your betting activities may turn out. Even those of you who regularly place high stakes in single or combined bets will not be rewarded at Lucky Bird sportsbook.

Additionally, it should come as no surprise that high rollers will not have any claims to a VIP bonus. Unfortunately, the customer service was not able to give me any information on this either, whether a transparent and lucrative VIP or loyalty program will be implemented in the future.

Betting offer

Unfortunately, I can’t share any consistently positive news about the betting offer of Lucky Bird Sportsbook in my Lucky Bird Sportsbook review. While it is less surprising for me that the company’s betting offer is a classic and not very innovative betting program, I still miss the urge for innovation in some places.

If one word can describe the betting offer of Lucky Bird sportsbook, then it is definitely standard. A total of 35 betting markets are available to you, but some of them are the same sports in my estimation and could easily be combined.

Clearly, the field of sports is dominated by soccer. You can place your bets on games of the first to third Bundesliga at Lucky Bird Sportwetten, whereby the number of additional bets extremely caught my eye. While smaller sports betting providers usually offer between 125 and 200 additional bets on the course of the game, Lucky Bird Sportwetten sometimes offers more than 600 – an enormously interesting value!

Although the depth and number of additional bets on other sports decreases significantly, you will still be able to discover some interesting betting options on the course of the game even for basketball, tennis or volleyball. I have to honestly admit that I really liked this in my Lucky Bird sportsbook test.

Apart from that, however, you can see that Lucky Bird sportsbook is a rather new project. It simply lacks variety and depth in the rather unpopular sports betting markets. However, I was able to see from the e-sports that the company wants to make a difference and is looking positively into the future. During my Lucky Bird sports betting test period, several new game titles were added to the portfolio. Besides Call of Duty and Overwatch, bets on League of Legends or Dota 2 are also possible, for example.

Live bets

The live bets could have been presented much better by Lucky Bird Sportsbook in my opinion, even though this is also a standardized betting program. The focus is of course on soccer and other ball sports that are very popular in Europe. As expected, you have to accept some sacrifices in the depth of the individual games and events. Although the bookmaker manages to provide a certain number of live bets around the clock at any hour, they do not really catch the eye.

The acceptance of the live bet is technically delayed by the provider by about three seconds.

What has already worked very well and surprised me positively, is the presentation in the live console. Although you can’t watch live streams of the live bets, Lucky Bird Sportsbook still gives you a very solid selection of live stats and data, with which you can guess the course of the game even without live pictures.

Quotes & Betting Features

Quotes

New sports betting providers usually try to attract attention with high bonus payments rather than with enormously appealing odds. Lucky Bird Sportsbook can’t offer you high bonus promotions, can you expect high betting odds instead? I have taken two betting markets and calculated an odds key based on ten current games/events. My choice fell on soccer and tennis – two of the most popular and largest betting markets at the bookmaker:

94,58 / 93,88 / 94,07 / 95,31 / 92,84 / 93,97 / 95,11 / 93,60 / 94,17 / 94,94 = 94,25 %

93,10 / 92,71 / 94,02 / 94,63 / 94,28 / 92,93 / 93,04 / 93,46 / 93,89 / 94,75 = 93,68 %

In both cases, you can see that although minor drops are apparent, the payout ratios are nevertheless equivalent to those of a new sports betting provider. In the medium term, I predict that especially the value of 94.25 percent in the soccer betting market will continuously increase.

Betting Features

When it comes to betting functions, Lucky Bird Sportsbook is still keeping a low profile and therefore only offers you the most necessary features. Although you can, among other things, load previously compiled betting slips as booked bets using the booking number and thus keep an eye on them for a few days, you cannot make a cashout with the bookmaker. This popular betting function is not yet part of the betting program. However, when asked, customer service was able to confirm that they are planning a cashout in the future and are also keeping an eye on other trends in the industry.

Deposits & Withdrawals

Deposits

It is well known that smaller sports betting providers have some problems with the availability of certain payment methods. Accordingly, I approached this category of the Lucky Bird sportsbook test with restraint.

Lucky Bird sports betting experience – test & rating 2022

But I was not astonished: the offer includes a total of 13 different payment methods for deposits. The selection includes credit cards, e-wallets (including Skrill, NETELLER, Zimpler and ecoPayz), as well as classic payment methods such as paysafecard and traditional bank transfers.

What I really liked here is the clear communication and indication of payment limits. Accordingly, all deposits are free of charge and can be made from as little as 10 euros. However, a maximum of only 2,000 euros can be deposited in one go and only 1,000 euros with the paysafecard.

The selection of payouts, on the other hand, is much narrower. Here, the number of payment options shrinks to six. Surprisingly, this also affects NETELLER, which – inexplicably for me – cannot be used for payouts.

Nevertheless, I have to positively note that Lucky Bird Sportwetten keeps the clear line of communication and informs you about the respective limits at any time. All withdrawals are also free of fees and can be made between 50 and 2,000 euros. Clearly, not ideal limits, yet I think this uniformity is necessary.

Due to the requirements of the gambling authority on Curaçao, you may have to confirm your data before the first payout. Unfortunately, you can not upload the required documents in your customer account, but must send them by mail to customer service. Not ideal.

My experience with the deposit and withdrawal process
For the first deposit, you first have to choose a payment method. I decided to make a deposit of 30 euros via credit card. The deposit process was done very quickly and is structured in a customer-friendly way. In addition, I did not have to pay any fees or the like for my deposit.

Withdrawals

Unfortunately, the minimum payout value is 50 euros. Therefore, I tried to double my money to be able to withdraw it. Unfortunately, the bet went wrong and so my money was gambled away and I no longer had any funds available for payout. Of course, this does not have to be the case for you.

Overall, there are definitely more customer-friendly processes for payments. After all, there are also players who want to play with less than 50 euros, especially when there is no bonus anyway.

Reputation & Security

Currently, Lucky Bird Sportsbook is regulated and licensed by the gambling authority on Curaçao since 2019. It must be said that the gambling license of Curaçao does not meet the highest standards, such as the gambling authority in Malta. Nevertheless, you don’t have to worry about the security of your customer data. For your security, for example, all data is encrypted using SSL encryption technology and protected from third-party attacks. The security models of some banks are designed in a similar way when it comes to online banking.

Furthermore, Lucky Bird Sportsbook also offers you a sensible concept on the topic of “responsible gaming”. Although no seals of established aid organizations are displayed in the footnotes, the bookie cooperates with GamCare or Gambling Therapy, for example, so that you are offered help in the worst case.

Additionally, you can set your individual limits in your customer account.

All in all, this is a solid security concept, but it does not necessarily come close to the top addresses from our sports betting comparison. Some things, such as a better link on the homepage to the independent aid organizations or a clear marking of the personal limits in the customer account, would still be desirable.

Service & Support

In my opinion, a good security concept does not only consist of an appealing selection of secure payment methods and a strong license; for me, a good customer service is also essential. For my Lucky Bird sports betting experience report, I therefore dealt with the customer support in detail and tested it on all contact channels.

First, I took a closer look at the live chat. You can use this from 10 a.m. to 9 p.m. and it is also staffed with German-speaking employees. To contact us, use the Help Online button on the left column of the homepage and select your question or the area of your concern in the course. This will ensure that you will be redirected to the right employee immediately.

My Lucky Bird Sportsbook experiences with the live chat staff have all been positive. No language issues, no long waiting times. Even though I should mention that you have to expect somewhat longer waiting times, especially on weekends. The reason for this is the high number of visitors and a low number of German-speaking employees.

If the live chat is not enough for you, you can of course send an email to the customer service around the clock. To do so, use the contact form on the homepage and formulate your request as precisely as possible and without rambling. My inquiries were answered within 24 hours, although some answers unfortunately did not quite meet my expectations. There is definitely room for improvement here.

To my surprise, you can also call a German hotline at Lucky Bird Sportwetten. The call is free of charge, but I have to admit that the waiting times were too much for me and I rather used the easier way via mail, even if it gives a safe feeling when there is a direct way to the sports betting provider. From my point of view, the presentation of the FAQ section on the homepage is in need of improvement, as it is currently only hidden in front of the contact with the live chat, but is not presented independently.

Functions & Design

For me, the website is an important part of a well-designed betting program. Not only should a clear website allow for quick handling, but also the presentation should not appear overloaded and literally overwhelm you at the first moment. In my experience, Lucky Bird Sportwetten has not managed to create a well-organized sportsbook.

At first, the website literally slays me. Not only does the website seem reactionary and not really fluid, but it also contains too much information, data and colors for my taste.

From my point of view, sports betting providers should be able to show clear structures and allow me to find my desired bets and betting markets within a few seconds. Unfortunately, this does not apply to Lucky Bird Sportsbook. Although you can search for your bets thanks to the search bar, the Sportsbook basically lacks usability: too much scrolling, too many translation and display errors in the texts.

The basic layout of the website also takes some getting used to. While most sportsbook providers divide all genres in the header, Lucky Bird Sportsbook has packed the navigation next to the betting program on the left side of the homepage, including your customer account and the cashier.

The bottom line is that the homepage takes a lot of getting used to and does not meet the highest standards. There is still some room for improvement on all levels, including language. By the way, you can access the website of Lucky Bird Sportwetten in English, Spanish, Turkish, Polish, Norwegian, Portuguese and Finnish.

Other Offers

As you can probably guess by now, sports betting is not the core business of Lucky Bird. The company can mainly present itself as an online casino and convinces on all fronts. Thus, the online casino of Lucky Bird presents you with an extremely lucrative bonus program, which not only includes new customers and their first deposit, but is especially tailored to active customers. As a new customer, for example, you can not only receive a 100% bonus of up to 100 euros, but also additionally various free spins are available on innovative and popular slot machines.

Besides the adjusted bonus program, I must additionally highlight the portfolio of the online casino. In total, slots and slot machines from 38 different providers in the industry are playable. You can also play your favorite casino classics in their own live casino under great conditions. For blackjack, baccarat, roulette and some other casino greats, various tables with different betting limits are available to you around the clock. To ensure that you get your money’s worth and don’t have to worry about the sound or picture quality, Lucky Bird has chosen extremely reliable partners such as top providers Evolution Gaming and NetEnt.

For me, the Lucky Bird online casino is definitely worth more than just a short visit. An immense range of casino games, a great live casino, appealing bonus promotions and some game shows, such as Monopoly Live, speak for themselves.