Helabet sports betting experience – test & review

Bonus & VIP Offer

Welcome bonus

At helabet, new customers receive a 100% bonus up to 100 euros on their first deposit. In order to receive the bonus, you have to deposit at least one euro (the general minimum transaction amount). If you want to grab the full helabet bonus, you need to transfer 100 euros.

However, helabet will only pay out its welcome bonus if all account details are filled in. In order to provide the bookie with the necessary information – for example, your address – you have to select the sub-item “Personal profile” via your betting account.

The withdrawal of the bonus balance and any winnings is only possible after you have worked through the bonus conditions. These provide for a 5-fold turnover target, which fortunately only refers to the bonus amount. For example, if you receive a helabet bonus of 50 euros, it is necessary to convert 250 euros (50 euros x 5) with sports bets.

Note, however, that only combined bets with at least three events and a minimum odds of 1.40 per single bet contribute to the turnover. To reach the required turnover, you have 30 days. However, the time from your registration counts here.

VIP & Loyalty Programme

According to my helabet experience, there is an eight-level loyalty or VIP program. However, this is aimed exclusively at casino players.

However, helabet does offer various bonus promotions for existing customers. For example, you can grab additional deposit bonuses and benefit from cashback offers. In addition, the bookie compensates a part of your bets after a series of 20 lost bets. In addition, selected combination bets are boosted by 10% – on a daily basis.

Betting offer

At Helabet you can place bets on more than 40 sports or categories. In addition to the mainstream disciplines of soccer, tennis, basketball and ice hockey, the betting offer includes numerous other popular sports, for example:

Volleyball
Table tennis
Handball
Boxing
Martial arts
Golf
However, the bookmaker by no means focuses only on users from Germany and Europe. This is of course reflected in the bookmaker’s portfolio, which also includes disciplines that are very popular in other countries. These include, for example:

Cricket
Horse betting
Greyhound racing
Baseball
American Football
Aussie Rules
Surprisingly, helabet also has one or two exotics. For example, you can also bet on air field hockey, floorball and squash.

More than 50 percent of the betting offer goes back to King Football. At the bookie, you can find not only top European leagues and international tournaments like the UEFA Champions League, but also matches from Australia, Bangladesh and Malaysia, for example.

Very large selection of betting options
At helabet, there is virtually nothing you can’t bet on. Especially for soccer, there are often over 1,000 betting options offered. This is definitely a top-notch level. Depending on the event, there are also several hundred betting markets available for basketball, ice hockey and other popular sports.

At helabet, you can place a wide variety of bets. The following list shows examples of the betting options available:

Three-way bets
Handicap and Asian handicap bets
Over/Under bets
Double chance
Long-term bets (for example on overall winner or top scorer)
Total number of goals/points
Exact result
eSports & other special bets
As it turned out in the helabet test, the bookmaker also offers eSports betting, including on CS:GO, Warcraft III, Dota 2 and League of Legends (LoL). Likewise, it is possible to bet on events from politics, on the weather and on lotteries. In addition, the bookie’s portfolio also includes virtual bets.

Live bets

At helabet, you will always find an exceptionally extensive range of live bets. The Germans’ favorite sport tends to dominate here as well, but the betting provider is by no means limited to soccer. The following betting disciplines were displayed to me on a Friday morning:

Soccer
Tennis
Basketball
Ice hockey
Volleyball
Table tennis
Badminton
Darts
Cricket
Handball
Soccer
Beach volleyball
Snooker
I also liked the display of odds changes. If an odds rises or falls, the corresponding field lights up green or red respectively.

Live streams are not offered, but you can’t really blame the bookie for that. After all, there are only a few bookmakers that broadcast matches live. In addition, you can follow the action in real time via an animated playing field.

Quotes & Betting Features

Quotes

To give you a realistic impression of how high the odds are at helabet, I analyzed 10 betting markets. Besides soccer, other sports were also considered in the sample. I calculated the following values:

98,32 / 98,25 / 94,99 / 93,36 / 97,31 / 97,14 / 94,36 / 95,21 / 93,55 / 93,02

According to my personal helabet experience, the average payout rate here is 95.55% – an absolute top value. The level is especially outstanding in soccer, where the odds are sometimes above the 98% mark.

This is how the payout ratio is calculated
So that you can understand how the odds are calculated, I would like to explain the procedure to you with an example. For the Bundeliga match between Borussia Dortmund and Hertha BSC Berlin helabet provides the following odds:

Dortmund win odds: 1.525
Odds draw: 4,88
odds Hertha BSC win: 6,45
odds = 1 / (1 / 1,525 + 1 / 4,88 + 1 / 6,45) = 0,9845 = 98,45 %

Betting Features

At helabet you may make use of the so-called cashout option, i.e. close a bet prematurely. In addition to a full cashout, a partial cashout is also possible. However, I could not find a betting configurator during my research.

Deposits & Withdrawals

Deposits

At the moment, you can only deposit money into your betting account via credit card and cryptocurrencies. A wide selection of payment methods looks different. In detail, you have the following options:

Visa credit card
Mastercard credit card
Bitcoin
Litecoin
Tether on Ethereum
Bitcoin Cash
Ripple
ZCash
Ethereum
There are no transaction fees. The minimum deposit amount is only 1 euro. However, I have to criticize the fact that no deposit limits are specified on the website. Unfortunately, the support team could not help me in this regard either.

Withdrawals

Making withdrawals at helabet
I was a bit puzzled by the withdrawal methods displayed, as you only have Perfect Money – an e-wallet – and M-Pesa Kenya – a mobile payment provider – at your disposal. helabet gets plus points for the low minimum sum for withdrawals, which is only 1.50 euros.

Another positive aspect is the short processing time for withdrawals. According to its own information, the money is usually transferred after 15 minutes.

The KYC process at helabet
Identity verification is usually required at helabet at the latest when you want to withdraw your winnings. You will need to provide the bookie with proof of identity (ID document) and proof of address (utility bill or bank statement). Usually it only takes a few moments until your account is verified.

No betting tax displayed on betting slip
If a bookie passes on the betting tax incurred in Germany to its customers, the amount of the fee is usually displayed on the betting slip. This is not the case with helabet, which is why I assume that no betting tax is charged here.

My experience with the first deposit
As usual for my experience reports, I also wanted to test helabet with a real money deposit. Most players will probably not rely on cryptocurrencies but on credit cards to fund their sports betting. So did I.

Unfortunately, that wasn’t going to work. The deposit via credit card is selectable, but I always got an error message despite several attempts.

When I asked the customer service, I was asked to send a screenshot of the error message.

Unfortunately, I have not heard anything since then. That was already several days ago. So it would only have been possible to deposit directly with cryptocurrency. But not (other than stated) with credit card.

That is a significant point deduction.

Reputation & Security

The bookmaker holds a Curaçao license (license number 1668/JAZ). This is not necessarily considered to be of high quality. Nevertheless, it entitles the bookie to legally offer sports betting.

I could not find any user reviews about the bookmaker and there is also little information about the operator – Propus Holding B.V.. However, helabet seems to be the only brand of the company.

The connection to the website is always encrypted via TSL (successor to SSL). However, there is still some catching up to do when it comes to player protection. Currently, you can only request a self-exclusion and set a deposit limit. However, you have to contact the support for this.

Service & Support

You can reach helabet’s customer support 24/7 via email, contact form and live chat. Unfortunately, the bookmaker does not provide support in German. You will have to make do with English-speaking employees. The bookie also does not have a hotline.

Usually, not too much time passes until someone answers you in the chat. According to my helabet experience, the employees score with friendliness and commitment.

In addition, there will be a FAQ section at the betting provider in the future. Helabet has already created a corresponding page, but has not yet added any content.

Functions & Design

The bookmaker presents its customers with a website in a modern design. Since the provider has color-coordinated all menu bars, texts and graphics, the platform scores with a high-quality appearance. In addition, the site structure has been kept relatively simple, which makes it easier for beginners in particular to get started.

At helabet, there is not only a German-language website version, but also numerous other language options, for example English, Spanish and French. It should also be mentioned positively that the betting slip moves along with the scrolling. The only point of criticism are the terms and conditions, which have not (yet) been translated into German.

Other Offers

Online casino, bingo and lotto also available
At helabet you can not only place bets. The provider’s portfolio also includes an online casino with live casino, an area for bingo and lotteries. You can also test your luck at slots or table games. To provide enough variety, the provider cooperates with more than 50 providers, including:

Evolution Gaming
Microgaming
Oryx
Playson

FAQ – helabet
Is helabet a reputable bookmaker?
Yes. Even though the bookmaker’s Curaçao license is not necessarily considered to be of a particularly high quality, there is no doubt about the bookie’s trustworthiness.

〽️ Is there a helabet new customer bonus?
Yes, anyone who registers with the betting provider can claim a 100% bonus up to 100 euros.

⭕️ Is it possible to watch games via livestream at helabet?
No, the bookie is not one of the providers that make a livestream available to their customers. However, there is an animated playfield available, which keeps you up to date.

How can the helabet support be reached?
You can contact the customer service via e-mail or contact form as well as via live chat. Support is available around the clock.

Is it possible to close bets prematurely at helabet?
Yes, in principle helabet provides you with a cashout option. In addition to a full cashout, you can also make use of a partial cashout.