Betsson sports betting experience – test & review

Bonus & VIP Offer

Finally, I would like to record and assess the areas in which the provider deserves special praise. First of all, external awards are a helpful quality feature. Here, Betsson was able to win an ERG Award for Best Sports Betting App and Best Customer Service in 2014. In addition, the provider was among the finalists in the category of Most Responsible Gambling Operator

AWARDS
3/3
PROMOTIONS
2/3
SPECIAL GAMES
2/2
TRUST PROGRAM
0/1
ADDITIONAL OFFERS
0/1
BONUS POINTS
7
Many online casinos offer bonuses and VIP programs for new and existing customers. In my Betsson test, there were welcome offers for new slot players and another four for sports betting. If you are interested in the bonus programs, I advise you to take a look at my review of the bonus offer and payment methods.

For the comprehensive game offer, the top games like The World Warrior Slot Street Fighter II by NetEnt as well as exclusive titles that are only available at Betsson, I give full points in the category special games. Unfortunately, I could not discover any additional offers such as – Season al promotions. Nevertheless, Betsson performs above average with a total of 7 bonus points.

Betting offer

As with all top providers, the focus at Betsson is clearly on modern slots. Nevertheless, you will also find classic slots in the selection. But not only the number of games is impressive. I particularly like the fact that the provider has not only relied on a few market leaders in the selection of game developers, but a total of over 50 developer studios of all sizes are represented. For example, this arcade is one of the Push Gaming arcades. But you can also find games from Nolimit City here.

As you can see, the selection is huge and therefore I can say with certainty that there is something for all players at Betsson. If you don't find what you are looking for, then check out the ReelPlay games in my separate review.

Quotes & Betting Features

Payout rates (or return to player or RTP values for short) indicate what percentage of the stakes of all players is paid out to the players in the form of winnings. Each game has its own RTP value, which you can find in the game rules or in the help menu of the respective game. I have summarized the payout ratios for you categorically, so that you know in which area you have the highest chances of winning and how Betsson compares to other operators. One thing I can reveal: you will find the best payout odds in this online casino.

Slots with higher payout ratio (RTP) would be for example Jack Hammer 2 with a payout rate of 97.07%, Blood Suckers with 98% RTP or 1429 Uncharted Seas with a proud 98.6%.

Reputation & Security

BML Group, which operates Betsson as a subsidiary of Betsson AB, is a Maltese company. This choice is justified by the fact that Malta is one of the few EU states that has adopted comprehensive remote gambling legislation. The Maltese regulations on remote gambling provide a stable legal framework that delineates the rights of players and requirements specifically for online casinos. Gaming venues registered in Malta need a license to operate. This license is called a Type 1 Gaming License and for BML it runs under the number MGA/CRP/108/2004. You can look up the licenses and what they cover on the website of the Maltese gaming authority, the Malta Gaming Authority (MGA for short). You can also find more legal information about the terms and conditions that you accept when you create a user account at Betsson in my T&C review.

In order to protect your personal data and ensure secure money transfers, all information you provide on the Betsson website is SSL encrypted. The encryption is certified by the well-known American security service provider Verisign. In addition, Betsson uses the Payment Card Industry Data Security Standard, which is supported by all major credit card organizations, to implement secure payment transactions on the Internet. The random number generators required for gambling machines are elaborate programs that are externally tested and certified by the Swedish National Laboratory of Forensic Science and Technical Systems Testing in Canada to exclude fraud.

However, the seriousness of a provider can also be gauged by how players who show problem gambling behavior are dealt with. Betsson works specifically for this purpose with the Global Gaming Guidance Group and offers comprehensive self-help tools. In addition, all employees have received training on how to deal with responsible gambling and can refer you for help. I find this very progressive. As a proven provider, Betsson is able to successfully combine experience and innovation, which is especially evident in the customer service.

Service & Support

One advantage of large companies is that they can pool resources and thus save on additional expenses. For example, it is cheaper for a slot machine provider to set up a large support center for several gaming arcades at the same time than to set up and operate a separate customer service with hotline, live chat e-mail addresses for each individual gaming arcade. During my test, I was also in close contact with Betsson's customer support to find out how my questions, concerns and suggestions were handled. The fastest way to get help with a problem is via live chat. But before that, it is usually enough to take a look at the clear and extensive catalog of frequently asked questions and answers, which you can find at the very bottom of the website under the Customer Service section. If the live chat is not able to answer your question directly, your request will be passed on and you will receive an answer by email shortly. In case you prefer to talk to someone, you can leave your phone number and you will be contacted as soon as an employee becomes available so you don't have to wait in a hotline. I was also impressed by the friendly and competent nature of the staff. Anyone who has already had experience with customer support at Betsson will be able to confirm that the service is a lot ahead of its competitors.

Functions & Design

If ratings are due for Betsson for the software, the good integration of the various providers and the clear structure of the website should definitely be mentioned. The online gaming hall is logically divided into the sports betting and slots sections. In order to make the incredible number of almost 1,000 games clearer, there are additional subcategories. You can view the games by popularity or alphabetically. Unfortunately, you can't sort the games by manufacturer. While not everyone needs this feature, it is quite useful for players who have particular favorite providers.

Since Betsson is part of a large family of companies, they offer a customized software solution that sensibly combines all the slot games into one interface. As mentioned earlier, over 90% of the slot games also run on smartphones or tablets. You can find out how the provider compares to other sports betting providers by following the link to the best sports betting provider test.

Mobile App

Many players no longer sit down at their desks to spend time in online gaming arcades, but log in comfortably on their smartphones or tablets. Of course, Betsson recognized this trend early on and optimized its website for mobile devices. You can play almost 1,000 games on the go and have almost the entire slot selection in your pocket. I have thoroughly tested the mobile offer from usability to the game selection for you and you can read my reviews here in my separate review of the mobile app.

Other Offers

I found the average payout rate of 95.74% rather mediocre. Although there are slots with significantly higher RTP values, I have tested other providers such as NetBet, where the average payout rate is higher. The casino could also improve its special promotions. It may be that there were no special offers during my test period. Nevertheless, many competitors almost always have a changing promotion.